One day with the people behind your business. The speakers shaping how Sri Lankan teams think, the culture that drives them, and the city they call home.
DateThu 10 December 2026
VenueOnyx Room, Hilton Colombo
Runs8:30 AM – 8:00 PM
Colombo skyline
Onyx Room · Hilton Colombo
3 speakers · 1 city tour · 1 sunset
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Customer Day 2026Colombo10 DecemberHilton Colombo
Customer Day 2026Colombo10 DecemberHilton Colombo
At a glance
What the dayactually looks like
01
Three guest speakers
Fahad Farook, Dananjaya Hettiarachchi and Shenelle Rodrigo on engagement, national culture and the way trust gets built across distance.
02
A full day, 8:30 to 8:00
Twelve moments from the traditional welcome to the last of the sunset: sessions, a long lunch, the city, and the water.
03
Colombo, not a conference room
Lunch at the Ceylon Curry Club, the observation deck of the Lotus Tower, Gangaramaya Temple, then a catamaran on the Indian Ocean.
10December 2026Onyx Room, Hilton Colombo
About the day
The one day a yearwe're all in the same room.
Your Dijital team works alongside you every day from Colombo. Customer Day is the day you meet them face to face, and meet the country that shapes the way they think, communicate and deliver. It is a small room by design, so the conversations are the real ones.
Three Sri Lankan speakers on engagement, culture and trust
Time with the Dijital leads who run your engagement day to day
A proper Sri Lankan table at the Ceylon Curry Club
An evening on the Indian Ocean with the Colombo skyline behind you
The voices
Three speakers.One island's perspective.
Hover a card for the full session outline.
09:15 – 10:30
Guest Speaker
Fahad Farook
Excite, Inspire & Engage Teams
How teams engage, react and interact is far more physiological than we used to think. Fahad unpacks what is actually happening inside a high-performing team, and how to harness it deliberately rather than hope for it.
11:15 – 12:15
Guest Speaker
Dananjaya Hettiarachchi
What Makes Sri Lanka Tick
World Champion of Public Speaking. Dananjaya takes the room inside the culture of a nation: what drives it, what it values, and how to work with that culture to deliver genuinely better outcomes.
14:00 – 15:00
Guest Speaker
Shenelle Rodrigo
Culture, Trust & Storytelling
An award-winning entrepreneur on how local perspective shapes communication, trust, storytelling and engagement, and what that means for the way distributed teams actually work together.
How to get the best from Dijital Team
Nithya, Shane and Julie-Anne on the practical side: how the engagement runs, where it works hardest, and what customers do differently when it goes really well.
10:45 – 11:15
The day in numbers
One room,one island, one day.
3Guest speakers
12Moments on the agenda
2Colombo landmarks
1Sunset on the ocean
The agenda
Thursday,10 December 2026
08:30 – 09:0030 min
Coffee & Refreshments
Arrive, get a coffee, and find the people you have only ever met on a call.
Onyx Room foyer
09:00 – 09:1010 min
Traditional Welcome
The day opens the way Sri Lanka opens things, with drums, dancers and a proper welcome.
Ceremony
09:10 – 09:155 min
Welcome Address
Where the day is going, and why we bring everyone to Colombo to do it.
Dijital Team
09:15 – 10:3075 min
Better Together
When people connect, collaborate and bring their strengths together, something powerful happens. Fahad explores how we can build stronger connections, create better team dynamics and bring out the best in each other, because together, we achieve more.
Fahad Farook
10:30 – 10:4515 min
Morning Tea
Short break. Stretch, refill, keep the conversation going.
Onyx Room foyer
10:45 – 11:1530 min
How to get the best from Dijital Team
The practical session: how the engagement runs, where it works hardest, and what the strongest customer relationships do differently.
Nithya, Shane & Julie-Anne
11:15 – 12:1560 min
What Makes Sri Lanka Tick
The World Champion of Public Speaking on the nation's culture, and how to harness what makes it unique to deliver amazing outcomes.
Dananjaya Hettiarachchi
12:15 – 14:00105 min
Lunch at the Ceylon Curry Club
Experience the unique flavours and spices of Sri Lankan cuisine. Rice and curry the way it is actually eaten here, which is to say: about nine things on one plate.
Ceylon Curry Club
14:00 – 15:0060 min
Culture, Trust & Storytelling
An award-winning entrepreneur on how local perspective shapes communication, trust, storytelling and engagement across a distributed team.
Shenelle Rodrigo
15:00 – 15:1515 min
Wrap-up
Close out the formal programme, then we head into the city.
Onyx Room
15:15 – 17:00105 min
Explore Colombo: Lotus Tower & Gangaramaya Temple
A curated city tour: the observation deck of the tallest self-supported structure in South Asia, then one of Colombo's oldest Buddhist temples.
City tour
17:00 – 20:00180 min
Sunset Catamaran Cruise
The Indian Ocean sunset and the Colombo skyline from the water, with the rest of the room to talk to. The best three hours of the day, and we will not be taking questions on that.
Colombo waterfront
20:00Close
Programme ends
That is the day. Thank you for coming all the way to Colombo for it.
Colombo waterfront
Beyond the room
Colombo,the way locals would show you.
The afternoon is not a filler slot. It is a curated route through the city: one legendary curry table, two landmarks that explain the place, and a sunset on the Indian Ocean.
01
12:15 – 14:00
Ceylon Curry Club
Sri Lankan food is not one dish, it is a whole table. Coconut, cinnamon, pandan, curry leaf and enough chilli to make a point, served the way families here actually eat it.
LunchSri Lankan cuisine1 hr 45 min
02
15:15 – 17:00
Lotus Tower
350 metres of it, the tallest self-supported structure in South Asia. From the observation deck you get a 360-degree read on the city your team works from every day.
Observation deck360° viewsColombo skyline
03
15:15 – 17:00
Gangaramaya Temple
One of Colombo's oldest Buddhist temples, and still a working one: temple, museum, library and school on a single site. The clearest window you will get into the island's main religion.
Buddhist templeMuseumHeritage
04
17:00 – 20:00
Sunset Catamaran Cruise
From the water the skyline reads completely differently. Three hours on a catamaran with the Indian Ocean turning gold and every other business leader in the room beside you.
Indian OceanSunsetNetworking
Getting there
Onyx Room,Hilton Colombo.
Everything in one place
The full programme runs from the Onyx Room, with lunch, the city tour and the cruise all departing from the hotel. Nothing to organise on the day beyond turning up.
VenueOnyx Room, Hilton Colombo2 Sir Chittampalam A Gardiner Mawatha, Colombo 02, Sri Lanka
DateThursday 10 December 2026Doors from 8:30 AM · programme closes 8:00 PM
Local timeSri Lanka Standard Time (GMT+5:30)4½ hours behind Brisbane · 5½ hours ahead of London
