In today’s IT services market, efficiency is not just a nice-to-have, it is the difference between growth and stagnation. For many Managed Service Providers (MSPs) and IT businesses, building a scalable foundation depends on how effectively they manage the operational backbone: sales support, sales administration, and procurement.
These roles keep the business moving from quoting and order management through to supplier engagement and renewals. Yet, they are often the ones that end up stretching local teams thin or falling back onto already-busy sales leaders or business owners.
That is why so many IT businesses are turning to Dijital Team to offshore these critical functions.
Historically, many MSP owners have been reluctant to offshore sales or procurement support. The concern? “No one will understand how we do things.” But with the right partner, this barrier disappears.
Dijital Team’s model is designed specifically for IT businesses with processes, systems, and people aligned to how the channel operates. This means offshoring does not mean compromise, it means gaining structure, consistency, and bandwidth.
Instead of chasing quotes, updating CRM, or managing supplier follow-ups, onshore teams can focus on higher-value work like nurturing relationships, closing deals, and driving growth.
A great example of this shift comes from Platinum Technology, a Sydney-based MSP that partnered with Dijital Team to fill a procurement role when local hiring proved difficult.
Rather than settling for an expensive or unavailable onshore candidate, they chose to build capability offshore. Dijital Team sourced and onboarded a skilled procurement officer who integrated seamlessly with Platinum Technology’s local team, joining standups, collaborating daily, and even participating in company events.
The result was a long-term, trusted team member who handled procurement with accuracy and speed, freeing local leaders to focus on client success and business growth. The savings created through this role were reinvested back into the business to fund additional growth initiatives.
It is a model that worked because it was not just about cutting costs it was about building capability.
As the IT channel matures, the smartest businesses are rethinking where their people add the most value. The reality is that sales support, sales admin, and procurement are critical, but they do not need to sit onshore.
By offshoring these roles with Dijital Team, MSPs and IT businesses gain:
The result? Sales teams close more deals, procurement processes run smoother, and business leaders finally have the bandwidth to focus on strategy instead of admin.
Offshoring is no longer just about cheaper labour. The most successful IT businesses are using Dijital Team to build smarter operations that scale without the chaos.
Sales support roles handle quoting and renewals with precision. Sales admins keep CRMs up to date and documentation consistent. Procurement officers negotiate, source, and manage supplier relationships all without missing a beat.
And because they operate as part of your team not a third-party contractor you get alignment, loyalty, and long-term stability.
The Platinum Technology story highlights what many IT businesses are now realising: when you get offshoring right, it does not just reduce cost it transforms how your business operates.
By building dedicated offshore teams for sales support, sales admin, and procurement, you unlock more than efficiency. You unlock the time, focus, and consistency your local team needs to accelerate growth.
Discover how Platinum Technology unlocked growth with Dijital Team.