In today’s IT landscape automation has become the difference between merely keeping up and truly scaling. Customers expect faster delivery, seamless experiences, and proactive management and the only way to meet those expectations profitably is through smart, well-implemented automation.
For geezIT, an Australian managed service provider focused on delivering intelligent technology outcomes, that truth was clear. The challenge was not only understanding the value of automation but also finding the bandwidth and capability to make it happen consistently.
The Challenge: From Vision to Execution
Like many growing MSPs, geezIT’s team was stretched thin. The business had ambitious plans to automate internal processes, streamline client provisioning, and reduce manual work across core systems. But with engineers consumed by day-to-day operations, there was little room left for development work that required focus, experimentation, and iteration.
Hiring locally presented its own hurdles. The blend of skills needed with automation, scripting, and DevOps was in high demand and came at a premium. Even when suitable candidates surfaced, the time to hire was long and unpredictable. As a result, key automation projects were pushed to the sidelines, delaying efficiency gains and limiting scalability.
The Partnership: Embedding Capability, Not Just Outsourcing
That is where Dijital Team entered the picture. Rather than proposing a generic offshore solution, Dijital Team worked closely with geezIT to understand its specific technical environment, tools, and automation goals.
The outcome was the placement of a dedicated automation specialist who was carefully matched to geezIT’s operational needs and cultural expectations. This was not just an external contractor delivering tasks in isolation - it was an integrated team member who joined daily standups, participated in planning sessions, and collaborated directly with local engineers.
Through this model, geezIT could instantly extend its technical capacity without diluting quality or losing alignment. The Dijital Team model of smart offshoring ensured the offshore specialist had the infrastructure, connectivity, and management support needed to operate as a seamless extension of geezIT’s own team.
The Outcome: Automation Momentum Restored
Within months, the impact was unmistakable. geezIT reignited its automation roadmap, deploying process improvements that directly reduced manual workloads and improved service delivery. The specialist helped implement critical scripts and automation across platforms like Pia, freeing local engineers to focus on innovation and customer engagement.
Perhaps most importantly, the relationship evolved beyond transactional support. The offshore specialist became a trusted contributor - someone with deep context of geezIT’s systems and a shared sense of ownership in the outcomes being delivered.
Automation was no longer a “someday” project; it became a continuous improvement engine embedded within the business.
The Outcome: Automation Momentum Restored
geezIT’s story is a powerful reminder that capability today is not built through headcount alone, it is built through partnerships that combine speed, skill, and strategic alignment.
By working with Dijital Team, geezIT avoided the friction of local hiring while gaining the technical depth needed to deliver automation at pace. It is a model that other MSPs are increasingly embracing: using smart offshoring to accelerate progress, expand technical reach, and strengthen customer outcomes all while maintaining control and quality.
For modern MSPs, automation is not just a one-off project. It is a journey. And with the right offshore partner, that journey does not have to stall when local resources run out of time or budget.
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If your team has the vision but not the bandwidth, Dijital Team can help. We build integrated offshore teams with the right skills at the right price, enabling MSPs to scale smarter and deliver more value to their customers faster.
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