One of the most common concerns raised by Managed Service Providers and IT service businesses, when considering an offshore team is: visibility. Leaders want confidence that their team is working the agreed hours, following internal processes, and contributing productively to the business without introducing new tools, unnecessary complexity, or additional administrative overhead.
At Dijital Team, we believe offshore delivery should simplify operations, not complicate them. That is why our approach to timesheet tracking is intentionally straightforward: your offshore team members follow your existing timesheet processes.
Offshore Teams That Work the Way Your Business Already Works
When you partner with Dijital Team, your offshore team members are embedded directly into your organisation. They are not managed through a separate offshore system, nor do they operate in isolation from your onshore staff. From day one, they are onboarded into your tools, trained on your processes, and aligned to your operational standards.
If your business already uses a PSA, ERP, time-tracking platform, or internal timesheet process, your Dijital Team members will use the same systems. This ensures consistency across your entire workforce and removes the need to reconcile multiple reports or manage parallel processes.
From your perspective, there is no distinction between onshore and offshore when it comes to time tracking. There is simply one team, following one process.
Maintaining Visibility Without Micromanagement
Timesheet tracking should provide clarity, not create friction. Our model ensures you retain full visibility into how your team’s time is tracked while avoiding intrusive monitoring or unnecessary oversight.
Dijital Team does not believe in surveillance-based management. Instead, timesheets are treated as a professional accountability tool, supporting capacity planning, utilisation tracking, and operational reporting. Behind the scenes, our People & Culture teams provide governance to ensure timesheets are completed accurately and consistently, giving you confidence without adding workload to your leadership team.
Supporting Businesses at Every Stage of Maturity
Not every MSP or IT service provider has a fully mature timesheet or utilisation framework in place. For growing businesses, time tracking may be informal or inconsistent, even though the need for visibility is increasing.
In these situations, Dijital Team can help you implement a simple, fit-for-purpose approach that aligns with your business model and stage of growth. The objective is not to introduce heavy processes but to establish clarity and consistency that supports better decision-making over time.
Why This Matters for MSPs and IT Service Providers
For IT service providers, timesheets are more than just a record of hours worked. They underpin service quality, capacity planning, profitability, and sustainable growth. When offshore team members follow the same timesheet processes as onshore staff, it becomes far easier to understand true utilisation, identify bottlenecks, and plan for scale with confidence.
By aligning offshore delivery to your existing processes, you retain control of your operations while benefiting from the efficiency, flexibility, and scalability that offshore teams provide.
A Better Way to Build Offshore Teams
Offshoring should feel like an extension of your business, not an operational compromise. At Dijital Team, our philosophy is simple: your offshore team should work the way your business works.
That means using your systems, following your processes, and integrating seamlessly into your team culture and operational rhythm.
Your process. Your tools. One integrated team - Get to know how it works!