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Download our eBook and discover more insights into the Benefits of Offshoring to Sri Lanka with Dijital Team.
GTIA CHANNELCON EMEA · 9–10 NOV 2026 · LONDON
You'll hear plenty in London about AI, security and where the channel goes next. Underneath most of it sits a quieter question: do we have the people to deliver on it, profitably? If that's on your mind, let's find 20 minutes at our stand.
120+
IT service providers
across AU, NZ & UK
350+
team members
in Sri Lanka
20 min
one conversation,
no slides
Not at ChannelCon this year? Fill this in anyway and we'll set up a call instead.
A few of the people we meet will also be invited to informal drinks near Waterloo the night before.
Monday 9 – Tuesday 10 November 2026
Park Plaza Westminster Bridge
200 Westminster Bridge Road
Lambeth, London SE1 7UT
Dijital Team stand: stand number confirmed closer to the event
On Sunday 8 November we're hosting a small, informal drinks evening near Waterloo. Invitations go to a handful of the people we're meeting at ChannelCon.
ChannelCon is two days of keynotes, sessions and hallway conversations about where the channel is heading. The owners we meet at events like this tend to be wrestling with a version of the same few problems. If one of these sounds familiar, it's worth 20 minutes.
New customers, bigger projects, more tickets. Every local hire can take months and adds fixed cost before it adds capacity.
We can talk through how other MSPs add delivery capacity alongside their existing team, and what that does to the numbers.
Service desk, engineering, Microsoft Power Platform, data, admin. Some roles are hard to fill locally at any price.
We'll share which roles MSPs most often build offshore, and which ones they keep close to home.
Adding work without changing how it gets delivered usually squeezes margin as you grow.
We can look at where your delivery cost sits today and where smarter resourcing could change it.
If the business slows down whenever you step away, the constraint usually isn't sales. It's structure.
We'll talk about how other owners have stepped out of the day-to-day without losing control of quality.
Sometimes it isn't, and we'd rather say so over coffee in London than six months into an engagement.
We'll give you a straight read on whether it fits your business, your clients and your stage of growth.
Twenty minutes is usually enough to work out whether there's anything worth exploring. If there isn't, you've lost a coffee break.
Many MSPs have no shortage of opportunity, yet sustainable growth can still feel out of reach. This eBook explores the five growth constraints we see most often, from owner dependence and reactive workforce planning to inconsistent processes, declining profitability and organisational maturity. This guide explains how removing these barriers can help you build a more mature, profitable and valuable MSP.
The Five Growth Constraints Limiting Your MSP
A simple way to get started is to identify which of these constraints feels most familiar in your business today, then dive into that section first. You'll come away with practical insights to strengthen your operations, improve profitability and build an MSP designed for sustainable long-term growth.
Every MSP owner wants the next financial year to be the one that finally breaks the pattern: more profit, less firefighting, a business that doesn't stall the moment you step away. The top performers run at 25–35% net margins while the average sits near 6%.
The gap is rarely about winning more customers. It's about removing what's quietly holding the business back. When every new customer is harder to win, every existing customer becomes more valuable, and operational maturity becomes the real growth lever.
Dijital Team builds dedicated offshore teams in Sri Lanka for IT service providers: service desk, engineering, Microsoft Power Platform, data and admin. Our 350+ team members work as part of our customers' own teams across Australia, New Zealand and the UK.
We're in London to meet more UK and European MSP owners and to hear how they're handling capacity, rather than assume it looks the same everywhere.
Better People. Better Performance. Better Outcomes.
Managing Director
Not attending ChannelCon? Leave your details anyway and we'll set up a call.
Step-by-step guidance to create a repeatable sales workflow that grows with you. Establish clear stages from prospecting to purchase order so your team can consistently turn leads into customers.
Proven tactics to fill your pipeline with the right prospects and qualify them efficiently. Learn how to generate more leads (and better leads) through targeted marketing, referrals, and campaigns, and how to quickly identify high-potential opportunities.
Strategies to strengthen client relationships and expand their spend. Discover how to proactively upsell and cross-sell services, improve account management, and increase the lifetime value of each customer.
Exercises to help you develop a clear, compelling value proposition that sets you apart in the market. You will refine how you communicate your unique value making it easier for prospects to understand why they should choose you over the competition.
Tips and templates for training your sales staff to sell IT services effectively. Plus, learn which key performance metrics (KPIs) and how to use this data to continually improve your sales results.
Want to know more?
Download our eBook and discover more insights into the Benefits of Offshoring to Sri Lanka with Dijital Team.
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