You interview and select the candidate.
ROLE SNAPSHOT
Available
Level 3 Engineer
A dedicated senior technical team member, recruited around your MSP.
Model
Full-time & dedicated
Location
Sri Lanka
Works in
Your PSA, RMM & stack
Customers rely on more cloud services. Security requirements increase. Infrastructure becomes more interconnected. Projects become larger. Escalations become more complex.
At the same time, senior technical resources are often some of the most difficult and expensive people to recruit.
Your L3 Engineer becomes an embedded member of your business, working inside your systems, processes and customer environments.
They can take ownership of complex technical escalations, support projects, improve infrastructure, mentor junior engineers and help solve the problems that require deeper technical expertise.
Unlike a shared support service, your engineer works exclusively for your business.
Add senior technical capability, protect your most experienced resources and build a more scalable MSP with a dedicated Level 3 Engineer.
An L3 Engineer, also known as a Level 3 Engineer, Senior Systems Engineer or Level 3 Support Engineer, is typically one of the most technically experienced members of an MSP service delivery team.
They are responsible for resolving complex issues that cannot be resolved at Level 1 or Level 2 and often provide technical leadership across infrastructure, cloud, networking, security and projects.
Where an L1 Engineer handles common service requests and an L2 Engineer manages more advanced troubleshooting, an L3 Engineer focuses on the most difficult technical challenges.
This can include complex Microsoft 365 issues, Azure environments, server infrastructure, networking, identity, virtualisation, migrations, security and major incidents.
A capable L3 Engineer does more than simply close difficult tickets. They can help improve the technical maturity of the entire business.
They identify root causes, improve standards, mentor other engineers, contribute to projects and help reduce the number of issues that need to reach Level 3 in the first place.
Why Hire an L3 Engineer in Sri Lanka?
Senior engineers can be difficult to recruit in almost every mature technology market.
MSPs in Australia, New Zealand and the UK often compete with large enterprises, vendors, cloud providers and other technology businesses for experienced infrastructure and cloud professionals.
Sri Lanka provides access to a growing pool of experienced IT professionals with skills across Microsoft, cloud, networking, infrastructure and cybersecurity.
Dijital Team enables these professionals to become dedicated members of your existing business. Your L3 Engineer works from a professional office environment and is supported by Dijital Team while remaining exclusively dedicated to your organisation.
This can provide a practical alternative to repeatedly competing within expensive local senior engineering labour markets.
The objective is not simply to find a lower-cost engineer. It is to give your MSP greater access to the technical capability required to grow.
More Than Recruitment
Building a successful offshore senior engineering role involves more than finding someone with the right technical certifications.
Dijital Team provides the local infrastructure and employment support required for your engineer to become a long-term member of your team. This includes:
- Local employment
- HR support
- Payroll
- Employee benefits
- Office environment
- IT equipment
- Connectivity
- Backup power
- Team engagement
- Ongoing support
Our Customer Success team also remains involved after your engineer commences.
This allows you to focus on developing the technical capability of your L3 Engineer while Dijital Team supports the employment and operational environment around them.
A Simple and Transparent Pricing Model
Dijital Team provides a single fixed price for each role.
This is designed to make the cost of building your offshore technical team clear and predictable.
Rather than presenting a low headline cost and then introducing additional charges for essential employment or operational expenses, the agreed role cost incorporates the support and infrastructure required for your team member.
This allows you to compare the cost of the role against the technical capacity and business value it creates.
For an L3 Engineer, that value may include:
- Reduced dependency on technical directors
- Increased project capacity
- Faster resolution of complex incidents
- Improved customer retention
- Better utilisation of local senior engineers
- Stronger service desk capability
- Greater ability to support larger customers
A dedicated L3 Engineer may be a strong fit if:
Your Technical Director is continually resolving escalations
Your L2 team regularly hits technical limits
Complex tickets remain open for too long
Project engineers are constantly interrupted by support
You need stronger Azure capability
You need additional Microsoft 365 expertise
You require advanced infrastructure support
You are struggling to recruit senior engineers locally
You want to support larger customers
You need someone to mentor junior engineers
Project demand is increasing
Your service desk needs a stronger escalation layer
Senior local engineers are spending too much time on routine support
Your business is becoming too dependent on a small number of technical people
If these challenges are limiting growth, additional Level 3 capability may be one of the highest-impact technical hires you can make.
