You interview and select the candidate.
ROLE SNAPSHOT
Available
Automation Engineer
A dedicated technical team member, recruited around your MSP.
Model
Full-time & dedicated
Location
Sri Lanka
Works in
Rewst, Pia, n8n, Microsoft Power Automate and Power Platform
Most MSPs know they need to automate more. The challenge is finding the time and technical capability to make it happen.
Service desks are still performing repetitive tasks manually. Engineers are moving information between systems. Customer onboarding and offboarding involves dozens of individual steps. Licensing needs to be reconciled. Tickets need to be categorised, assigned and updated. Reports need to be generated. Data needs to move between PSA, RMM, Microsoft 365, documentation, security and finance platforms.
At the same time, MSPs are investing in powerful automation platforms such as Rewst, Pia, n8n, Microsoft Power Automate and Power Platform.
But buying an automation platform does not automatically create automation.
You still need someone to identify the opportunities, understand the process, connect the systems, build the workflow, test it, document it and continuously improve it.
An Automation Engineer designs, develops, implements and maintains technology workflows that reduce manual work and improve the consistency of business processes.
Within an MSP, an Automation Engineer sits at the intersection of technology, operations and process improvement.
They understand how work flows through the business, identify where people are repeatedly performing the same tasks and then determine how technology can perform some or all of those activities automatically.
An MSP Automation Engineer may work across your service desk, customer onboarding, Microsoft 365 administration, PSA, RMM, licensing, reporting, finance, sales administration, security and internal operations.
Rather than focusing on a single system, they connect multiple platforms together through workflow automation, scripting, APIs and integrations.
A capable Automation Engineer does more than simply build scripts.
They ask:
One of the common challenges facing MSPs is not access to automation technology. It is adoption.
MSPs increasingly have access to powerful platforms including Rewst, Pia, n8n, Power Automate, RMM scripting, PSA workflows and AI-enabled automation capabilities.
The difficulty is finding someone with enough time to become genuinely proficient with them.
A senior engineer may be asked to investigate Rewst between projects. A Service Delivery Manager may try to build Power Automate workflows while managing the service desk. Another engineer may experiment with n8n whenever ticket volumes allow. Progress happens, but often slowly.
A dedicated Automation Engineer changes the model.
Instead of automation being everybody's secondary responsibility, it becomes someone's primary responsibility.
Your Automation Engineer can develop deep expertise in your chosen platforms and progressively build a library of workflows that improve efficiency throughout the MSP.
Customer Success
Customer reporting, meeting preparation, alerts and data collection can be automated.
Automation engineering requires a combination of technical capability, problem solving, scripting and development skills.
Dijital Team provides MSPs and IT service providers with access to technology professionals in Sri Lanka who can become dedicated members of their existing teams.
For Australian, New Zealand and UK technology businesses, this provides an opportunity to develop automation capability without competing solely within expensive local technical labour markets.
Your Automation Engineer remains exclusively dedicated to your business.
They can work directly with your management, operations and engineering teams while Dijital Team provides the employment infrastructure and local support required for them to succeed.
This provides MSPs with a practical way to invest more aggressively in automation while maintaining control over their processes, technology and intellectual property.
More Than Recruitment
Building an offshore automation capability involves more than finding someone who can write PowerShell.
Dijital Team provides the infrastructure and local employment support required for your Automation Engineer to become a sustainable long-term member of your team.
This includes local employment, HR support, payroll, employee benefits, office environment, equipment and ongoing support.
Our Customer Success team also remains involved after your engineer commences.
This means you can focus on developing your engineer, setting automation priorities and measuring business outcomes while Dijital Team supports the local employment relationship.
A Simple and Transparent Pricing Model
Dijital Team provides a single fixed price for each role.
Our pricing model is designed to provide clarity around the cost of building your offshore team.
Rather than presenting a low headline salary and subsequently adding multiple employment, office or operational charges, the agreed role price incorporates the infrastructure and local support required to employ your team member.
This allows you to compare the cost of the role against the capacity and efficiency it can generate within your business.
For Automation Engineers, that calculation can be particularly powerful.
A successful engineer may create automation that benefits dozens of people and thousands of transactions across the organisation.
