Fewer tickets. Less noise. Better margins.

Diji Ops is the Dijital Team 24x7 Network Operations Centre for MSPs and IT Service Providers. We monitor, triage and remediate IT issues inside your existing technology stack, processes and escalation procedures. You own the customer relationship. We help keep their technology running.

Book a conversation See the pricing

One-time onboarding $1,500 · $500 a month including your first 25 tickets · $30 per additional ticket

An engineer working alone in a dark office late at night

Busy engineers are not the same as a profitable MSP.

An MSP's success isn't measured by how busy its engineers are. It's measured by how efficiently it delivers services, the experience it creates for customers and the profitability of the business. Monitoring and maintaining customer environments around the clock pulls against all three.

  • After-hours alerts land on the engineers you need fresh tomorrow

    Overnight and weekend coverage comes out of the same people who deliver projects and serve customers during the day.

  • Monitoring noise hides the issues that matter

    Every alert needs validating before anyone knows whether it is real, and that work lands on your most expensive people.

  • Routine maintenance consumes engineering capacity

    Backup checks, patching and infrastructure housekeeping are predictable work that still crowds out higher-value engineering.

As your business grows, the operational overhead of monitoring and maintaining customer environments 24x7 grows with it. Scaling has usually meant adding internal headcount.

A Network Operations Centre that works as an extension of your business.

Diji Ops takes responsibility for monitoring and operational activity across your customers' IT environments: identifying issues, validating alerts and resolving problems before they need your internal team. Shared operational capability that supports your business as it scales.

Stays with you

Diji Ops integrates into the service delivery environment you already run, and delivers behind your brand.

  • Your PSAConnectWise PSAHaloPSAAutotask
  • Your RMMKaseyaNinjaOneother supported platforms
  • Your standardsSOPsrunbooksescalation policies
  • Your brand on the service
  • Your customer relationship

No unnecessary disruption. No need to replace your existing technology stack.

Diji Ops takes on

Monitoring and operational work, done inside your workflows, priorities and documentation requirements.

  • Monitoring and alert management
  • Proactive remediation
  • Backup monitoring and remediation
  • Patch and maintenance operations
  • Infrastructure health and availability

Our focus isn't simply closing tickets faster. It's following your processes and delighting your customers.

What Diji Ops does for your business

Five operational capabilities, each one aimed at taking predictable work off your engineers.

Monitoring and alert management

Turn monitoring noise into actionable outcomes.

Proactive remediation

Resolve common issues before they become customer problems.

Backup monitoring and remediation

Make backup failures visible and actionable.

Patch and maintenance operations

Keep routine maintenance from consuming engineering capacity.

Infrastructure health and availability

Identify risks before they affect service delivery.

Stop reacting to problems. Start preventing them.

Our team follows your processes, records every action and flags recurring alerts for optimisation, so service delivery improves over time.

Your PSA and RMM stay in charge. Diji Ops works within your ticketing workflows, priorities, escalation paths and documentation requirements, and responds to alerts through the monitoring and management tools your business already uses.

Need more than routine NOC support? Dijital Team can also help you build dedicated offshore engineering teams across L1, L2, L3, Centralised Services and Automation roles. We can talk about both on the same call.

From alert to resolution.

Your platforms raise the alert. Diji Ops validates it, works it to your runbook and hands the exceptions to your team with the diagnostics attached. Every step is recorded.

01

Detect

Your existing platform identifies an issue and generates an alert.

02

Triage

Diji Ops validates the alert, determines its priority and checks the documented response procedure. Noise stops here.

03

Remediate

Our team follows your processes and undertakes the remediation.

04

Escalate when needed

Issues requiring specialist intervention, customer approval or advanced technical investigation go to your team with relevant diagnostic information.

Your team, with diagnostics
05

Document and improve

Every action is recorded. Recurring alerts are identified for further optimisation, helping improve service delivery over time.

The outcome

Less operational noise, fewer unnecessary escalations and more productive engineers.

A NOC service that grows with your business.

Not every MSP requires the same level of support. Some need help with alert triage and routine remediation. Others want a broader proactive maintenance capability or extended-hours coverage. Dijital Team tailors the service around your operational requirements.

  • A Diji Ops engineer on a headset at his monitors

    Alerts from your RMM are validated, prioritised and checked against the documented response procedure before anyone on your team is involved.

  • Two engineers working across their monitors

    Approved remediation is carried out to your runbooks. Anything outside them is escalated to your team with the diagnostics attached.

  • An engineer working at a laptop beside a colleague

    Backup failures made visible and actionable, and routine patching kept off your engineers' plates.

  • A team member standing with a laptop in the office

    Health and availability checks across customer environments, so risks are identified before they affect service delivery.

  • A team member at a laptop in front of a large display

    Coverage options sized to your customers' expectations, from extended hours through to full 24x7 operation.

  • An engineer in front of a large wall display

    When routine NOC support isn't enough, add dedicated engineers to the arrangement, across L1, L2, L3, Centralised Services and Automation roles.

Simple, transparent pricing.

Predictable costs and the flexibility to scale as your business grows. Get started with a one-time onboarding fee, followed by a fixed monthly fee that includes your first 25 tickets.

Fixed monthly fee$500/ monthIncludes your first 25 tickets.
To get started$1500One-time onboarding fee
Need more support?$30Per additional ticket

What does Diji Ops cost at your ticket volume?

Move the slider to the number of NOC tickets you expect in a month. The calculator applies the pricing above. Add what a ticket costs you internally today, if you know it, to see the two side by side.

Two Dijital Team colleagues working through numbers at a laptop

Diji Ops cost calculator

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Fully loaded engineer time per ticket, if you track it. Leave blank to see Diji Ops pricing only.

Diji Ops monthly fee
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Effective cost per ticket
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Annual service cost
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First year, including onboarding
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Uses the published Diji Ops pricing: a $1,500 one-time onboarding fee, $500 per month including the first 25 tickets, and $30 per additional ticket. Your internal cost per ticket is your own input. Coverage options and any dedicated engineers are scoped with you separately.

Two Dijital Team engineers talking at their desks

Built for MSPs. Focused on your margins.

Diji Ops builds on our experience helping MSPs improve operating leverage through offshore technical capability, better processes and smarter resource allocation.

  • MSP-focused expertiseWe understand the commercial realities of running an MSP, from technical labour efficiency and ticket costs to gross margins, service delivery maturity and scalability.
  • Cost-effective offshore deliveryOur Sri Lankan delivery model gives you access to skilled IT professionals with a cost structure designed to improve operational efficiency.
  • Security and complianceDijital Team holds ISO 27001 and ISO 27701 certifications, reflecting our commitment to information security and privacy management.
  • Integrated service deliveryOur NOC operates within your existing PSA, RMM, documentation and escalation processes rather than requiring a new operating environment.
  • Continuous improvementWe look beyond individual tickets to identify recurring issues, opportunities for automation and ways to reduce unnecessary engineering effort.
  • Flexible technical capabilityWhen you need more than routine NOC support, we can help you build dedicated offshore engineering teams across L1, L2, L3, Centralised Services and Automation roles.

Today

Monitoring and maintenance run on the same engineers who serve customers during the day.

  • After-hours coverageYour engineers, on call
  • Alert validationEvery alert lands on your team
  • Backup, patch and maintenanceComes out of engineering capacity
  • What reaches your engineersEverything
  • Adding capacityMore internal headcount
  • CostSalaries, on-call and overtime

With Diji Ops

A 24x7 NOC inside your tools and processes, delivered behind your brand.

  • After-hours coverageA 24x7 NOC behind your brand
  • Alert validationValidated and prioritised before anyone is involved
  • Backup, patch and maintenanceHandled as routine operations
  • What reaches your engineersExceptions only, with diagnostics attached
  • Adding capacityShared operational capability
  • Cost$500 a month including 25 tickets, $30 per additional

What our clients say

Dijit IT
Ben DampneyDijit IT - CEO

The one thing I like most about the Dijital Team is that: they understand MSP businesses. They make sure that the talent that we get really work...

Lucid IT
Adam NightingaleLucid IT - Director

The struggle that all growing businesses face is, scaling out while keeping cost under control, and also finding suitable talent...

Danet Technology
Daniel ButtDanet Technology

Dijital Team does so much for our team, which has created loyalty and strong retention. I know the team is being well looked after...

CROFTI
Dustin CooperCROFTI

We had the challenge of trying to find the right staff at the right cost that also allowed us to fit and change. Dijital Team has helped us find the right staff at the right time and has given us the flexibility...

Showing testimonial 1 of 4 · Read more stories

Questions MSPs ask first.

The operational detail, coverage and any dedicated engineers are scoped with you. Anything not covered here is a good question for the first conversation.

Do we have to change our PSA or RMM?

No. Diji Ops works within your ticketing workflows, priorities, escalation paths and documentation requirements using platforms such as ConnectWise PSA, HaloPSA and Autotask, and responds to alerts through the monitoring and management tools you already use, such as Kaseya, NinjaOne and other supported platforms.

Who owns the customer relationship?

You do. The service is delivered behind your brand, maintaining a consistent customer experience without introducing an unfamiliar external provider.

What happens when an issue needs our own engineers?

Issues requiring specialist intervention, customer approval or advanced technical investigation are escalated to your team with relevant diagnostic information, following your escalation policies.

How is Diji Ops priced?

A one-time onboarding fee of $1,500, followed by a fixed monthly fee of $500 that includes your first 25 tickets. Additional tickets are charged at $30 per ticket.

Can the service be extended beyond routine NOC work?

Yes. The service can be tailored around monitoring and alert triage, standard remediation and incident escalation, backup and patch monitoring, infrastructure maintenance and extended-hours or 24x7 coverage. Dijital Team can also add dedicated NOC or Centralised Services engineers, and help you build offshore engineering teams across L1, L2, L3, Centralised Services and Automation roles.

Stop reacting. Start preventing.

Whether you want to reduce your cost per ticket, increase engineering capacity or improve your operational maturity, we'll help identify the right model for your business.

  • 24x7 support for your customers, behind your brand
  • Engineers freed from after-hours and routine work
  • Predictable costs: $500 a month including 25 tickets
  • Scale managed services without adding internal headcount

Book a conversation

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