For IT Service Providers and Managed Service Providers (MSPs), finding reliable Level 2 (L2) Engineers with contemporary Microsoft 365 and Azure skills is more difficult than ever. Whether you are scaling your helpdesk or need skilled engineers to support your cloud-first customers, the onshore talent pool is simply not keeping up.
Let’s unpack why this hiring challenge exists and how Dijital Team helps MSPs and IT providers solve it with access to offshore L2 talent that is skilled, affordable, and ready to go.
The Onshore L2 Talent Crunch
Hiring L2 Engineers in Australia, New Zealand, United States, and Europe has become increasingly difficult for three key reasons:
1. Skills Shortage in Mid-Tier Roles
While there is a strong pipeline of entry-level technicians and a market for senior engineers and architects, mid-level L2 Engineers with experience across Microsoft 365, Azure AD, Intune, and hybrid cloud environments are scarce. Many tech professionals either do not have sufficient skills and experience or job-hop into L3/consulting roles, leaving a gap in the middle.
2. Salary Pressures
The rising cost of living, intense competition for skilled engineers, and the shift towards hybrid work have inflated salaries, especially for those with in-demand Microsoft cloud experience. L2 roles that previously paid $80K are now commanding $120K+ in many metro markets.
3. Retention Issues
Even if you do manage to hire an L2 Engineer, keeping them is another story. Ambitious L2s often get poached, promoted, or burnt out, especially in high-pressure MSP environments. The average tenure in these roles can be less than 12 months.
Why You Need Contemporary Skills, Not Just Certifications
It is not just about ticking boxes with M365 and Azure certifications. Today’s L2 Engineers need real-world experience with:
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Managing cloud-only or hybrid environments
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Supporting remote users using Intune and Conditional Access
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Troubleshooting identity and access issues in Azure AD
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Administering Microsoft Teams, SharePoint, and Exchange Online
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Working with Autopilot and Endpoint Manager
The modern L2 Engineer is closer to a cloud support analyst than a traditional desktop tech. And that is a rare breed onshore.
How Dijital Team Delivers L2 Talent at the Right Price
At Dijital Team, we specialise in helping MSPs and IT providers build high-performing offshore teams that fill the L2 gap. Here is how we do it:
✅ Access to a Deep Talent Pool
We recruit from Sri Lanka, a country with strong English proficiency, a mature tech sector, and a proven reputation for producing high-quality IT talent. Our sourcing focuses specifically on engineers with hands-on experience in Microsoft 365 and Azure ecosystems.
✅ Built for MSPs
Our engineers are trained to work in the pace and rhythm of MSPs. They understand tickets, SLAs, RMM tools like N-Central or ConnectWise, and the critical need to balance speed with precision.
✅ Contemporary Cloud Skills
We pre-screen candidates for their knowledge and experience with modern cloud environments. That means L2s who can comfortably manage Intune, Azure AD, Microsoft Teams administration, and more, not just legacy Exchange or on-prem AD.
✅ Cost-Effective Without Compromise
With our offshore delivery model, you can onboard a skilled L2 Engineer for 75% less than an onshore equivalent without sacrificing quality. This allows you to scale your support team without breaking your margins.
✅ Retention Built-In
Our focus on workplace culture, career development, and ongoing training helps us retain top talent for longer. Your L2 Engineer is not just a resource; they are a long-term team member.
Solving the L2 Challenge Starts with a Conversation
If you are tired of burning budget and time trying to hire L2 Engineers onshore only to end up understaffed or overspending, it is time to look offshore with confidence.
Dijital Team helps MSPs unlock better support coverage, faster response times, and stronger technical capability with offshore L2 Engineers who deliver.
Let’s talk about building a team that fits your technical needs and your budget.
👉 Contact Dijital Team to learn more.