Kaseya Connect APAC, ICC Sydney, 17 to 19 November

Revenue is up. So why isn't profit?

Peter Ward's new book, The MSP Profitability Playbook, is about why a growing MSP can still struggle to make money, where profit leaks out of the client base, and what to change in the next 90 days.

It launches at our stand at Kaseya Connect, so the people who stop by will be among the first to read it.

Launch

of Peter Ward's new
book at our stand

120+

IT service providers
across AU, NZ & UK

20 min

with Peter, Diana
or Channa

Save a time to meet in Sydney

20 minutes at our stand with Peter, Diana or Channa. Leave your details and we'll be in touch to lock in a time that works around your sessions. You'll also be one of the first to get a copy of the book.

Not at Kaseya Connect this year? Fill this in anyway and we'll set up a call instead.
TRUSTED BY 120+ IT SERVICE PROVIDERS ACROSS AUSTRALIA, NEW ZEALAND & THE UK
JAFLAC Mist Danet Stellar Systems Quadtech partner-white-Platinum-Technology Procision KPTech Inception marketing Future IT services Simply Zibra geez IT partner-white-SherpaTech Crofti Pierce solutions Burger IT Tech Engine partner-white-A1-Technologies
INSIDE THE BOOK

What's in The MSP Profitability Playbook

Most MSP owners know growth and profit aren't the same thing. The book is about the gap between them: where it comes from, how to find it in your own business, and what to do about it. It's written for owners and leadership teams who want to act on it, with a diagnostic, worksheets and an owner scorecard.

Any one of these is a good place to start a conversation. Bring the one that's closest to home and talk it through with Peter, Diana or Channa at the stand.

Save a time to meet
HOW IT WORKS

A conversation, not a sales meeting

  1. Tell us where things are tight. Margin, capacity, pricing, or something else entirely.
  2. We share what we've seen. What other MSPs in a similar spot have tried, including options that don't involve us.
  3. You decide whether there's a next step. If there is, we'll pick it up after the event. If there isn't, that's a fine outcome too.

Save a time to meet

Dijital Team stand at an MSP event
Access Free eBook

The 5 Growth Constraints holding MSPs back

Many MSPs have no shortage of opportunity, yet sustainable growth can still feel out of reach. This eBook explores the five growth constraints we see most often, from owner dependence and reactive workforce planning to inconsistent processes, declining profitability and organisational maturity. This guide explains how removing these barriers can help you build a more mature, profitable and valuable MSP.

The 5 Growth Constraints that are holding MSPs back

The Five Growth Constraints Limiting Your MSP

  • The Business Revolves Around the Owner
  • Capacity Is Managed as a Reaction Instead of a Strategy
  • Success Depends Too Much on Individual Knowledge
  • Profitability Is Quietly Leaking Away
  • The Business Stops Evolving

A simple way to get started is to identify which of these constraints feels most familiar in your business today, then dive into that section first. You'll come away with practical insights to strengthen your operations, improve profitability and build an MSP designed for sustainable long-term growth.

Get Access to Your eBook
Insights

Make FY27 your Best Financial Year

Every MSP owner wants the next financial year to be the one that finally breaks the pattern: more profit, less firefighting, a business that doesn't stall the moment you step away. The top performers run at 25–35% net margins while the average sits near 6%.

The gap is rarely about winning more customers. It's about removing what's quietly holding the business back. When every new customer is harder to win, every existing customer becomes more valuable, and operational maturity becomes the real growth lever.

Read the Full Article
WHO YOU'LL BE TALKING TO

About Dijital Team

Dijital Team builds dedicated offshore teams in Sri Lanka for IT service providers: service desk, engineering, Microsoft Power Platform, data and admin. Our 350+ team members work as part of our customers' own teams across Australia, New Zealand and the UK.

Plenty of the MSPs at Kaseya Connect already know us. If you're one of them, come and say hello. If you're not, this is an easy way to find out whether we'd be useful.

Better People. Better Performance. Better Outcomes.

Save a time to meet
Peter-1

Peter Ward

Managing Director

Diana

Diana Drury

Customer Enablement Manager

Channa Samarasinghe

Channa Samarasinghe

Business Development Manager

What Our Customers Have Said

  • Matt Hinge - Tech Engine
    “Our customers were coming to us wanting solutions… we didn’t necessarily have the capability to deliver them. By partnering with Dijital Team, we gained access to offshore specialists (particularly in Microsoft Power Platform) who could immediately fill our capability gaps.”
    Matt Hinge
    Learn more
    “Our customers were coming to us wanting solutions… we didn’t necessarily have the capability to deliver them. By partnering with Dijital Team, we gained access to offshore specialists (particularly in Microsoft Power Platform) who could immediately fill our capability gaps.”
    Matt Hinge
    Learn more

Three days in Sydney. Twenty minutes worth having.


Save 20 minutes with Peter, Diana or Channa, and be one of the first to get your hands on The MSP Profitability Playbook while you're there.

Not attending Kaseya Connect? Leave your details anyway and we'll set up a call.

Save a time to meet

What You'll Learn
Check
Build a Scalable Sales Process

Step-by-step guidance to create a repeatable sales workflow that grows with you. Establish clear stages from prospecting to purchase order so your team can consistently turn leads into customers.

Check
Lead Generation & Qualification

Proven tactics to fill your pipeline with the right prospects and qualify them efficiently. Learn how to generate more leads (and better leads) through targeted marketing, referrals, and campaigns, and how to quickly identify high-potential opportunities.

Check
Upsell & Grow Existing Accounts:

Strategies to strengthen client relationships and expand their spend. Discover how to proactively upsell and cross-sell services, improve account management, and increase the lifetime value of each customer.

Check
Crafting Your Value Proposition

Exercises to help you develop a clear, compelling value proposition that sets you apart in the market. You will refine how you communicate your unique value making it easier for prospects to understand why they should choose you over the competition.

Check
Sales Team Training & Metrics:

Tips and templates for training your sales staff to sell IT services effectively. Plus, learn which key performance metrics (KPIs) and how to use this data to continually improve your sales results.

Want to know more?

Download our eBook and discover more insights into the Benefits of Offshoring to Sri Lanka with Dijital Team.

Ebook - Benefits of Offshoring to Sri Lanka with Dijital Team