DEDICATED ROLE ・ MANAGED FOR YOU

Free Your Sales Team to Sell with a Dedicated Sales Admin.

Growing an MSP requires more than generating leads and having good sales conversations.
Reduce sales administration, improve quote turnaround times and give your customer-facing team more time to sell with a dedicated Sales Admin.

100%
Dedicated to your business

MSP-ready
Screened for your stack

Embedded
In your tools & processes

Talk to Dijital Team
Explore the role

ROLE SNAPSHOT

Available

L2 Engineer

Sales Admin

A dedicated sales support team member, recruited around your MSP’s quoting, procurement and sales administration needs.

Model

Full-time & dedicated

Location

Sri Lanka

Works in

HaloPSA, ConnectWise, Autotask, HubSpot, Microsoft 365 and your quoting tools

You interview and select the candidate.

The Sales Admin Challenge:
Freeing Your Team to Focus on Selling

Behind every opportunity sits a large amount of administrative work.

Quotes need to be prepared. Hardware needs to be specified. Vendor pricing needs to be checked. Licensing needs to be confirmed. Agreements need to be created. CRM records need updating. Renewals need to be tracked. Orders need to be processed. Customers need follow-up.

When business owners, account managers and salespeople are doing this work themselves, they have less time to spend with customers and prospects.

A dedicated Sales Admin from Dijital Team can help remove that bottleneck.

Your Sales Admin becomes an embedded member of your business, supporting your sales team with the administration, quoting, procurement and coordination required to move opportunities from enquiry through to order.

Unlike a shared outsourced administration service, your Sales Admin works exclusively for your business.

They learn your customers, vendors, products, pricing processes, sales systems and commercial standards.

Dijital Team - Sales Admin

What Is a Sales Admin?

A Sales Admin, also known as a Sales Administrator, Sales Support Administrator or Sales Support Specialist, helps manage the administrative and operational work required to support the sales process.

Within an MSP or IT service provider, the role can be significantly more specialised than traditional sales administration.

An MSP Sales Admin may need to understand hardware, software licensing, Microsoft subscriptions, vendor programs, distribution, managed services agreements, procurement and technical product specifications.

They may work closely with:

  • Business owners
  • Salespeople
  • Account Managers
  • Technical teams
  • Vendors
  • Distributors
  • Procurement
  • Finance
  • Customers

A capable Sales Admin does more than simply enter information into a CRM. They help keep opportunities moving. They ensure quotes are prepared accurately, information is captured correctly, vendors are followed up, customers receive documentation quickly and salespeople can spend more time having conversations that generate revenue.

For many growing MSPs, a strong Sales Admin can become one of the highest-leverage support roles in the business.

Dijital Team - Sales Admin

Why MSPs Need Strong Sales Administration

Many MSPs grow around a technically capable founder.

The owner builds relationships, talks to customers, solves technical problems and closes new opportunities.

As the business grows, however, the amount of administration around each sale increases.

A simple laptop quote may involve:

1. Understanding the customer's requirement, 2. Selecting the appropriate device, 3. Checking specifications, 4. Obtaining distributor pricing, 5. Confirming availability, 6. Applying the correct margin, 7. Preparing the quote, 8. Sending it to the customer, 9. Following up, 10. Processing the order, 11. Coordinating delivery, 12. Updating the PSA or CRM

If a senior salesperson or business owner is doing all of this work, their available selling capacity is significantly reduced.

This can help your MSP:

Produce quotes faster

Improve quote accuracy

Reduce sales administration

Improve CRM hygiene

Increase sales capacity

Strengthen follow-up

Improve procurement coordination

Manage renewals more effectively

Reduce missed opportunities

Improve customer experience

Free Account Managers from repetitive work

Give business owners more time to sell

Improve operational consistency

Support business growth without continually adding expensive local sales resources

The objective is simple: Keep your highest-value customer-facing people focused on customers.

What Can a Dedicated Sales Admin Do?

The responsibilities of your Sales Admin will depend on your sales process, technology stack, customer base and the level of technical knowledge required.

Dijital Team recruits each team member specifically around your business.

Common Sales Admin responsibilities include:

Your Sales Admin can prepare customer quotes based on information provided by your sales or technical team.

This may include:

  • Hardware

  • Software

  • Microsoft licensing

  • Cloud services

  • Security products

  • Managed services

  • Professional services

  • Projects

  • Telecommunications

  • Support agreements

They can ensure the correct products, margins, terms and customer information are included before quotes are issued.

For MSPs, quoting often requires more than simply selecting a product code.

A capable Sales Admin may be able to help identify and specify suitable:

  • Laptops

  • Desktops

  • Monitors

  • Docking stations

  • Servers

  • Network equipment

  • Firewalls

  • Accessories

  • Warranty options

They can work within your approved product standards and vendor relationships to reduce the technical workload placed on Account Managers and engineers.

Your Sales Admin can work with distributors and vendors to obtain current pricing, stock availability and deal information.

This can include:

  • Requesting quotes

  • Checking product availability

  • Confirming lead times

  • Obtaining special pricing

  • Managing deal registrations

  • Comparing product options

  • Updating quotes when pricing changes

  • Following up vendor requests

This helps reduce the administrative burden involved in every hardware and software opportunity.

Once a quote is approved, your Sales Admin can help coordinate the next stage of the process.

Responsibilities may include:

  • Creating purchase orders

  • Placing orders

  • Coordinating with distributors

  • Confirming delivery details

  • Tracking orders

  • Updating internal systems

  • Coordinating with technical teams

  • Communicating order status

  • Ensuring documentation is complete

This creates continuity between the sales process and fulfilment.

Managed services sales can involve considerably more complexity than a simple product quote.

A Sales Admin with MSP experience can help support the preparation of managed services agreements by gathering and coordinating the information required.

This may include:

  • Number of users

  • Number of devices

  • Microsoft licensing

  • Security tools

  • Backup services

  • Support requirements

  • Locations

  • Network infrastructure

  • Existing agreements

  • Pricing schedules

  • Service inclusions

  • Contract terms

Depending on their experience, a more capable Sales Admin may operate almost like a junior pre-sales resource, helping to structure opportunities before final technical or commercial approval.

They can work with the business owner, Account Manager or technical team to ensure proposals are complete and consistently presented.

This is particularly valuable for smaller MSPs where owners are still personally preparing every managed services proposal.

A CRM only creates value when the information inside it is accurate.

Unfortunately, salespeople are not always famous for keeping CRM records perfectly updated.

A dedicated Sales Admin can help maintain the quality of your sales data.

They may:

  • Create opportunities

  • Update opportunity stages

  • Maintain contact information

  • Record quote details

  • Update expected close dates

  • Capture customer communications

  • Maintain sales notes

  • Create follow-up activities

  • Track outstanding actions

  • Ensure closed opportunities are updated correctly

  • Maintain pipeline reporting

This gives management greater confidence in sales forecasting and pipeline visibility.

Opportunities are often lost because of poor follow-up rather than because a competitor had a better solution.

Quotes get sent.

The customer becomes busy.

The salesperson moves to another opportunity.

Three weeks later, nobody remembers to follow up.

A Sales Admin can help create discipline around the follow-up process.

They can:

  • Track open quotes

  • Remind salespeople about follow-ups

  • Contact customers where appropriate

  • Schedule meetings

  • Update opportunity status

  • Record customer feedback

  • Chase outstanding information

  • Maintain quote expiry dates

This helps ensure opportunities do not simply disappear from the pipeline.

Software and cloud licensing can create significant administration for MSPs.

Your Sales Admin may assist with:

  • Microsoft licensing

  • SaaS subscriptions

  • Security products

  • Backup services

  • Vendor renewals

  • Warranty renewals

  • Domain renewals

  • Subscription changes

  • Licence reconciliation

  • Renewal quotes

Having one person take ownership of these activities can reduce the risk of missed renewals and improve the consistency of customer communication.

Existing customers can represent some of the largest opportunities within an MSP.

Yet renewals are often handled reactively.

A dedicated Sales Admin can maintain a renewal calendar and ensure opportunities are identified well before contract or subscription expiry.

This may include:

  • Managed services renewals

  • Licensing renewals

  • Warranty renewals

  • Hardware lifecycle replacements

  • Security subscriptions

  • Backup renewals

  • Telecommunications contracts

  • Software subscriptions

Instead of discovering that an agreement expires next week, your team can begin the conversation months earlier.

This creates a better customer experience while protecting recurring revenue.

Your Sales Admin can also help prepare regular reporting for sales leadership.

This may include:

  • Pipeline value

  • Quotes issued

  • Quotes outstanding

  • Win rates

  • Opportunity ageing

  • Renewals

  • Sales activity

  • Vendor opportunities

  • Hardware sales

  • Product margins

  • Forecast revenue

Good reporting allows your sales team to spend less time assembling spreadsheets and more time acting on the information.

Sales Admin vs Salesperson

 

A Sales Admin and salesperson perform very different roles.

A salesperson should spend as much of their time as possible:

  • Speaking with prospects

  • Meeting customers

  • Identifying needs

  • Building relationships

  • Presenting solutions

  • Negotiating

  • Asking for the sale

  • Developing new opportunities

A Sales Admin supports the process around those activities.

If a salesperson spends several hours each day creating quotes, entering information into systems, chasing vendor pricing and processing orders, the business is using an expensive customer-facing resource for administrative work.

Creating a dedicated Sales Admin role allows salespeople to focus on the activities where they create the greatest value.

 

 

 

 

 

 

 

 

Sales Admin vs Account Manager

 

Account Managers are responsible for developing and maintaining customer relationships.

They should spend their time understanding customer priorities, identifying opportunities and helping customers get more value from technology.

Yet Account Managers often become buried in administration.

They may spend large portions of their week:

  • Preparing quotes

  • Looking up pricing

  • Processing renewals

  • Updating CRM records

  • Following up orders

  • Checking licensing

  • Coordinating internal teams

A Sales Admin can remove much of this workload.

This gives the Account Manager more time to speak with customers, conduct reviews, identify opportunities and strengthen relationships.

 

 

 

 

 

 

 

 

Sales Admin vs Pre-Sales

 

There can also be some overlap between Sales Admin and pre-sales.

Traditional pre-sales roles typically require deeper technical expertise and may be responsible for:

  • Solution architecture

  • Technical discovery

  • Complex solution design

  • Statements of work

  • Technical presentations

  • Solution validation

A Sales Admin generally focuses more heavily on the commercial and administrative components of the sales process.

However, an experienced MSP Sales Admin can sit somewhere between traditional sales administration and junior pre-sales.

They may understand common MSP products, hardware specifications, Microsoft licensing and managed service structures well enough to prepare a significant portion of a proposal before technical approval is required.

Dijital Team can recruit the role around the level of technical capability your business needs.

 

 

 

 

 

 

 

 

Give Your Business Owner More Time
to Grow the Business

In smaller MSPs, the person with the greatest sales capability is often the business owner.

Unfortunately, the owner is also often the person:

Preparing quotes Checking hardware specifications Calling distributors Reviewing licences Updating agreements Chasing orders Following up customers Managing renewals

None of these activities are unimportant. But they do not necessarily require the business owner.

A dedicated Sales Admin can progressively take ownership of these activities and give the owner more time for:

Strategic customer conversations Business development Partnerships Leadership Marketing New services Growth

For founder-led MSPs, this can be an important step in removing the owner from low-value operational work.

Improve Quote Turnaround Times

Speed matters in sales. When a customer asks for a quote, they are often ready to make a decision.

Waiting three or four days for somebody to find time to prepare the paperwork creates unnecessary friction.

A dedicated Sales Admin gives quoting clear ownership.

They can maintain templates, vendor contacts, pricing information and internal processes that make it easier to move from customer request to completed quote.

Faster quoting can improve:

Customer experience

Sales velocity

Internal productivity

Follow-up

Conversion

Account Manager capacity

A Sales Admin can also help establish service standards around quoting so customers receive more consistent response times.

Create a More Consistent Sales Process

Many MSPs have grown organically. Their sales process often grows organically as well.

Different people create quotes differently. Information is stored in different places. Margins vary. Follow-up is inconsistent. Renewals depend on somebody remembering them.

A dedicated Sales Admin can help bring greater discipline to the process.

They can work within documented procedures for:

Opportunity creation

Quote preparation

Approval

Margin checks

Vendor pricing

Customer follow-up

Order processing

Handover

Renewals

CRM updates

This helps transform sales from a collection of individual habits into a repeatable business process.

Technologies Your Sales Admin May Use

Your Sales Admin can be recruited with experience across the systems commonly used by MSPs and IT service providers.

Depending on your environment, these may include:

HaloPSA

ConnectWise

Autotask

HubSpot

Salesforce

Microsoft Dynamics

Microsoft 365

Excel

SharePoint

Microsoft Teams

Vendor portals

Distribution platforms

Quoting tools

Procurement systems

Accounting software

Microsoft Partner Center

CRM platforms

PSA platforms

They can also be trained in your specific pricing models, product standards, distributor relationships and sales processes.

A Dedicated Sales Admin, Not a Shared Resource

Dijital Team provides dedicated team members.

Your Sales Admin works exclusively for your business rather than being shared across multiple customers.

They become part of your team.

Over time, they build knowledge of the way your business sells.

This allows them to become increasingly valuable as they learn your customers, vendor relationships, pricing approach and sales processes.

Your sales admin can:

Use your company email
Work inside your CRM and PSA
Attend sales meetings
Work directly with Account Managers
Communicate with vendors
Communicate with distributors
Follow up customers
Prepare quotes
Maintain your pipeline
Track renewals
Learn your products and services
Understand your customers
Follow your commercial processes

Why Hire a Sales Admin in Sri Lanka?

Sales administration involves a combination of communication, organisation, commercial awareness and process discipline.

Sri Lanka provides access to a strong pool of English-speaking professionals who can support Australian, New Zealand and UK businesses.

Dijital Team enables these professionals to become dedicated members of your existing team.

Your Sales Admin works from a professional office environment with the technology and local support required to work effectively.

They remain dedicated to your business while Dijital Team provides the local employment and operational infrastructure around them.

For MSPs, this can create an opportunity to build a stronger sales support function without using higher-cost local sales resources for administrative work.

Dijital Team - Sales Admin

Improve MSP Profitability with
the Right Sales Capacity Mix

Just as technical teams need the right mix of L1, L2 and L3 capability, sales teams need the right mix of roles.

If your highest-paid sales resources spend too much time performing administrative work, your sales capacity becomes expensive.

Consider the difference between:
Sales Admin

Quotes, CRM, procurement, renewals, order processing and administration.
Account Manager

Customer relationships, reviews, expansion and retention.
Business Development

Prospecting, new conversations and opportunity generation.
Sales Leadership

Strategy, coaching, forecasting and performance management.

When each person spends more time performing the work appropriate to their role, the business can generate more output from the same sales structure.

A dedicated offshore Sales Admin can provide the support layer that enables that model.

What Makes a Great MSP Sales Admin?

A strong MSP Sales Admin requires more than good administrative skills.

They need to operate accurately in an environment where products, pricing and requirements can change quickly.

They should be highly organised and comfortable working with multiple opportunities at the same time.

For MSPs, previous experience in IT sales administration, procurement, distribution or managed services can be particularly valuable.

The ideal candidate understands that the role is not simply administrative. Their job is to help make the sales process faster, easier and more consistent.

Strong candidates typically demonstrate:

Excellent attention to detail

Strong written communication

Professional verbal communication

Commercial awareness

Strong organisational ability

Customer service skills

Confidence communicating with vendors

Ability to manage multiple priorities

CRM discipline

Good Microsoft 365 skills

Ability to work with pricing and margins

Follow-up discipline

Problem-solving skills

Personal accountability

Our Sales Admin Recruitment Process

Every MSP structures its sales function differently. One business may require a highly organised administrator. Another may need someone who can independently prepare hardware quotes. Another may require someone with enough MSP knowledge to assist with managed services proposals.

Dijital Team recruits specifically around your requirements.

Step 1

Role Definition

We work with you to understand your sales process, technology stack, quoting requirements, products, vendors and the level of technical knowledge required

Step 2

Talent Acquisition Screening

Our recruitment team identifies candidates whose experience aligns with the role.

Step 3

Communication Assessment

Candidates can be assessed for written and verbal communication skills, particularly where they will communicate directly with customers and vendors.

Step 4

Skills Assessment

Depending on the role, candidates may be assessed on administration, quoting, commercial awareness, Microsoft applications or relevant sales-support skills.

Step 5

Cultural Assessment

We consider how each candidate may fit with your values, working style and sales team.

Step 6

Interview

Suitable candidates are shortlisted for you to interview.

Step 7

Customer Selection

You choose the person you believe is the strongest fit for your business. You retain control over the final hiring decision.

More Than Recruitment

Building a successful offshore sales support role involves more than identifying someone with the right administration experience.

Dijital Team provides the local employment and operational infrastructure required for your Sales Admin to become a long-term member of your business.

This includes:

  • Local employment

  • HR support

  • Payroll

  • Employee benefits

  • Office environment

  • Equipment

  • Connectivity

  • Backup power

  • Team engagement

  • Ongoing support

Our Customer Success team also remains involved after your team member commences.

This means you can focus on training your Sales Admin in your products, customers and sales process while Dijital Team supports the employment environment around them.

Dijital Team - Sri Lanka Recruitment
A Simple and Transparent Pricing Model

Dijital Team provides a single fixed price for each role.

Our pricing model is designed to make the cost of building your offshore sales support team clear and predictable.

Rather than starting with a low headline cost and then adding multiple employment and operational charges, your agreed role price incorporates the support and infrastructure required for your team member.

This makes it easier to compare the cost of the role with the additional sales capacity it creates.

For a Sales Admin, the business case is often less about the amount of administration they personally complete and more about the value of the time they return to your salespeople, Account Managers and business owner.

Dijital Team - Sri Lanka Team

Is a Dedicated Sales Admin Right for Your MSP?

A dedicated Sales Admin may be a strong fit if:

Your salespeople spend too much time preparing quotes

Your business owner is still doing sales administration

Account Managers are buried in paperwork

Quotes take too long to prepare

Vendor pricing is difficult to manage

CRM records are inconsistent

Opportunities are not followed up systematically

Renewals are being managed reactively

Hardware procurement consumes too much time

Your sales pipeline is growing

You need better sales process discipline

You want more sales capacity without simply hiring another salesperson

Technical staff are spending time specifying standard hardware

Customers regularly wait for proposals

You need someone to take ownership of sales coordination

If these problems sound familiar, the solution may not be another salesperson.

You may simply need to free the people you already have to spend more time selling.

Build a More Productive Sales Team with Dijital Team

Growth happens when your best customer-facing people have time to speak with customers and prospects.

It does not happen when they spend half their day preparing quotes, updating systems, chasing distributors and processing orders.

A dedicated Sales Admin can take ownership of the administrative work behind your sales process and help opportunities move faster.

With Dijital Team, your Sales Admin is recruited specifically around your requirements and becomes an embedded member of your existing team.

Whether you need support with quoting, hardware specification, procurement, licensing, CRM administration, renewals or managed services proposals, Dijital Team can help you build the sales support capability your business needs.

 

Reduce administration. Quote faster. Create more selling time. Build a more scalable sales engine.


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Frequently Asked Questions

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